VPN -- Troubleshooting -- Login Failed, Cannot Connect, MFA Authentication
Make sure you have the following entered next to the "Connect" button in the VPN app.
vpn.drexel.edu
Also, a VERY COMMON issue is that those using an Authenticator app are not prompted by the Drexel VPN app, also known as Cisco AnyConnect VPN app, on their computer.
- Or missing the notification on their mobile device.
- They enter their username and password, and see "Login Failed" or it just hangs.
- If you are using an Authenticator app, check your phone for an Approval notification.
- If you do not see notifications, open or unlock your phone, check again, and then actually bring up the Authenticator app on your phone.
- Click the 3 dot menu icon or 3 line menu icon (or more options or settings icons), and look for showing or refreshing notifications.
- Also, click into any account in your Authenticator app, if the account is listed when you open the app, or you have multiple apps.
- Or swipe down on your phone to refresh Authenticator if you can.
- And try logging in again to get a new notification.
If you cannot approve MFA authentication at all...
you probably need to reset your MFA authentication method. Or set one or a different one.
If the authentication is still failing, and if you use the Microsoft Authenticator App on your phone, please make sure to check the app to see if there is any approval requests.
See below for help with this.